These policies govern the registration for and participation in events hosted by NABOE.

Guest Fail/Cancellation/Substitution Policy

• Unless specifically noted on an event, no refunds will be issued for event cancellations within five (5) business days of the event date.

• No-show's and late cancellations will be charged the full event price. While all Guests are required to submit online registration for events, in the case where a special exception is made, Guests that have not pre-paid will receive an invoice by email with instructions for submitting payment by credit card or company check.

• Substitutions are welcome as long as the requests are submitted no later than three (3) days prior to the event by the original registrant. Substitution requests can be made by telephone or email. In the case of Members Only events, the substitute must be a representative of a Member company.

• If You make a reservation but are unable to attend, NABOE is still responsible for the cost of Your event reservation. As We sometimes have a waiting list, please let Us know even if You must cancel Your reservation later than the refund deadline.

Host Cancellation/Inclement Weather Policy

In the event that inclement weather or a local emergency causes our events to be postponed or canceled, NABOE will take the following steps to notify registered guests of the status of the event(s):

• The status of an event will be changed to "Closed" and language will be added to the specific event on our Event Calendar stating the reason for the change;

• Guests who have registered for the specific event and have provided a valid email address will receive an email notification regarding a change in the status of the event;

• An updated recorded announcement will be placed in a designated mailbox on our voice mail system at 301-873-1475.

• Events starting prior to 10:00AM Local Time will be canceled when federal agencies in the locale announce their closure or delayed opening.

• NABOE will utilize WTOP Radio notification system for weather related cancellations. WTOP Radio can be found the DC Metro Area at 103.5 FM and 103.9 FM and online at www.wtopnews.com

Our concern is for the safety of our guests. We will use our best discretion in making decisions regarding Our events and will typically utilize weather and emergency guidelines of local, state and federal authorities in the geographic area where our event is to be held.

Guests who have submitted and received confirmation of payment for events that are postponed or canceled will receive a credit which may be used for a future event. Refunds are at our discretion and will be issued in accordance with the Refund Policy below.

Scheduled Speakers

NABOE extends invitations to relevant and informative speakers from private Business, Government and Industry for certain events. Due to the nature of their roles and responsibilities, speakers are subject to change and substitution without notice. NABOE makes every attempt to find a comparable speaker for the same date or to provide reasonable notice for a rescheduled date. No refunds will be made unless NABOE entirely cancels the event or otherwise in its discretion determines that reasonable notice of a change is not practicable.

Check Acceptance Policy

We will accept checks based on Your acceptance of the following conditions:

• Written for the exact amount of purchase.

• Imprinted with Your company name, address, and bank name; and You may be asked to provide a photo identification (driver's license, state-issued non-driver ID, passport, military ID).

• Returned check service fee: $30.00 or maximum allowed by the State of Maryland (whichever is greater). We will not resubmit checks not honored by Your financial institution.

• We reserve the right not to accept starter checks, payroll checks, third party checks, personal checks, foreign checks, or altered checks.

• Check payments for events must be received five (5) days prior to the event. Check payments must be mailed to: NABOE, 21732 Brink Meadow Ln, Germantown, MD 20876

Refund Policy

• Refunds for purchases made by credit card are subject to a 10% (of total purchase) processing fee.

• Refunds for purchases made by check or cash are subject to a $5 processing fee.

• There will be no refunds issued for event cancellations within five (5) business days of the event date.

• Unless otherwise specified on the event these refund conditions apply.

• Sponsorships are non-refundable.

Credit Card Dispute Policy

Credit Card Users agree to allow NABOE a seven (7) business day cure period to provide a resolution in the case of a dispute. If You feel that You have been charged incorrectly, please call us or send an email to info@naboe.org with details of the charged amount, date of charge and the reason You believe an error has been made. NABOE will respond with acceptance of Your inquiry, research the charge and provide a response to You within seven (7) business days from the date we receive Your inquiry.

By accepting this agreement, You agree to reimburse NABOE for bank and service fees in the event that You do not provide us the seven (7) day cure period to resolve the matter. Additionally, You agree to reimburse NABOE for all charges associated with collecting this reimbursement if payment is not received by NABOE within fourteen (14) business days from the date You are notified that Your dispute was incorrectly lodged./p>

All refund requests are subject to review by NABOE.